Common Problems
This error is usually caused when a permissions issue or another program prevents the Battle.net Launcher from creating a folder on your computer. Follow the steps below to resolve the error.
Windows
-
Close all other applications to resolve software conflicts and free up resources.
-
Configure your security software's exception list to allow Blizzard applications to run.
-
Try creating a new administrator account to resolve permissions issues.
Mac
-
Close all other applications to resolve software conflicts and free up resources.
-
Configure your security software's exception list to allow Blizzard applications to run.
-
Try creating a new administrator account to resolve permissions issues.
Advanced Troubleshooting
-
Repair Disk Permissions to resolve any permission conflicts with logon modules.
Tried everything here?
If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!