Your computer account (login) has to have a minimum level of administrative permissions in order to play our games. To create an administrative account, follow the steps for your operating system below:

Windows 7

1. Open Control Panel from the Start menu.
2. Click on User Accounts.
3. Click Manage another account.
   Note: If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
4. Click Add.
5. Type the name and domain you want to give the user account and click Next.
6. Select Administrator and click Finish.
7. Log in to the new Administrator account and retest the application you were having problems with.

Windows 8

1. Hold Windows key + Q and type Control Panel
2. Select Control Panel and click on User Accounts.
3. Click Manage another account.
   Note: If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
4. Click Add.
5. Type the name and domain you want to give the user account and click Next.
6. Select Administrator and click Finish.
7. Log in to the new Administrator account and retest the application you were having problems with.

Windows 10

1. Click Start.
2. Type Add User.
3. Select Add, edit, or remove other users.
4. Click Add someone else to this PC.
5. Follow the prompts to add a new user.
   Note: To add an account without an email address, select "I don't have this person's sign-in information" on the first prompt and "Add a user without a Microsoft account" on the next.
6. Once the account is created, click it, then click Change account type.
7. Select Administrator and click OK.
8. Restart your computer.
9. Log in to the new Administrator account and retest the application you were having problems with.

Windows 11

1. Click Start.
2. Type Add User.
3. Next to Add other user, select Add account
4. Click Add someone else to this PC.
5. Follow the prompts to add a new user.
   Note: To add an account without an email address, select "I don't have this person's sign-in information" on the first prompt and "Add a user without a Microsoft account" on the next.
6. Once the account is created, click it, then click Change account type.
7. Select Administrator and click OK.
8. Restart your computer.
9. Log in to the new Administrator account and retest the application you were having problems with.

Mac

1. Click on the Apple menu and select System Preferences.
2. Click Users & Groups.
3. Click Add (+) below the list of accounts. 
4. Choose Administrator from the New Account pop-up menu. 
5. Enter a full name for the account.

• Enter the account password in the Password and Verify fields, and then enter a hint to help you remember the password. 
• Click Create User.
• Log in to the new Administrator account and retest the application you were having problems with.