Common Problems
- I am unable to buy something in the shop and I don't receive any error
- I clicked Continue but it just refreshes the page and doesn't proceed to the next step
- I can't get past the Payment Confirmation
If you have trouble finalizing your purchase, try the following:
- Delete all billing profiles from your Payment and Subscription page.
- Clear the cache and cookies in your browser or try a different device or browser.
- Add a payment method again.
Advanced Troubleshooting
Credit Card
- Make sure that your Blizzard account's street address, postal code and country of residence are filled in and match the billing information for your form of payment
- Use a method of payment with a billing address from within your region. Cards from outside your region will be rejected by our system
- Make sure the card has funds. A minor charge in your local currency may be applied to ensure the card is valid and has sufficient funds. This charge is temporary and will generally be canceled within 24 hours
PayPal
- Verify if you already have a PayPal account linked to your Blizzard account. Only one PayPal account may be linked.
- Make sure your PayPal account is verified and has a valid credit card or bank account associated to it. If you have trouble verifying your PayPal account contact PayPal Customer Support.
Note: Purchases may be restricted for some products, payment methods, or currencies.
Tried everything?
Choose another of our Accepted Payment Methods.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!