Common Problems
- I don't know how to claim a code to my account
You can add codes to your Blizzard account through the website or through the Battle.net App. This includes game keys, Blizzard Balance codes, game time codes, gift codes, pets and mounts, and promotional codes.
Claim Your Code on the Battle.net Website
To claim a code on the website:
- Log into your Account Overview
- Enter the code in the Redeem a Code box and click Redeem Code
Claim Your Code On The Battle.net Desktop App
To claim a code on the Battle.net Desktop App:- Login to the Battle.net Desktop App
- Click your profile icon at the top right corner of the App
- Click Redeem Code
Claim Your Code On The Battle.net Mobile App
To claim a code on the Battle.net Mobile App:- Login to the Battle.net Mobile App
- Click Profile
- Expand the Account section
- Choose Redeem Code
Claim Your Code on the Diablo Immortal Redeem Site
To claim a code on the Diablo Immortal Redeem site:- Navigate to https://diabloimmortalredeem.com/ in a web browser on your device
- Select your server from the list in the drop down menu
- Enter your Player ID into the Player ID box
- Enter the code in the Redemption Code box and click Submit
- Logging into Diablo Immortal
- Clicking or tapping the button in the upper right corner of your interface that has three horizontal lines stacked on top of one another
- Clicking or tapping the Cogwheel icon in the upper right corner of your interface
- At the bottom of your screen, your Player ID will be the number next to the letters UID:
Limitations and Restrictions
- Some codes have regional restrictions. You cannot use a code that doesn't belong to your region.
- A code can only be claimed once & once claimed, cannot be sold, traded, gifted, etc.
- Some codes must be activated by the cashier before they work. For example, Blizzard Balance purchased in a shop.
- Some codes must be claimed before their expiration date. For example, promotional codes.
- Item or pet codes distributed prior to BlizzCon 2009 and all World of Warcraft Trading Card Game item codes must be redeemed through the World of Warcraft Promotion Code Retrieval page.
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