Duplicate Empowered Battle Pass Locked After Chargeback or Refund
Common Problems
- I bought the Empowered Battle Pass again after refunding it and the tiers I've already earned are still locked
- I repaid the Battle Pass after a chargeback but I can't access it
- I got charged twice for the Battle Pass and refunded one, but I can't access the rewards now
Generally, it is not possible to purchase a duplicate version of the Diablo Immortal Battle Pass. In some cases, however, latency or other factors can cause a glitch in purchase process and it would be possible for you to initiate a second one by mistake.
Contact us for assistance If you have at least one successful payment (not refunded) for the Battle Pass in your Transaction History.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!