Common Problems
- My character has been saying that the transfer will take 5 minutes for several hours.
- Free migration service didn't complete.
- Error: "You cannot log in until the character boost process you recently initiated is complete."
You can encounter this problem if the character that you are transferring has mail in the mailbox, pending auctions, or pets and heirlooms in the inventory. Please check our Character Migration Restrictions article for a list of all the things that can prevent your character from successfully transferring.
If you can log in to the character, please resolve the issue that is preventing the transfer, for example, cancel your auctions and clear your mailbox. Once you have done this, try to transfer again.
If you cannot log in and have waited more than 24 hours for the transfer to complete, please contact us.
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