Using a proxy may cause connection, installation, or patching issues. Follow the steps for your operating system below to disable your proxy settings.

  1. Press Windows Key + R.
  2. Type inetcpl.cpl into the Run window.
  3. Click OK.
  4. Click the Connections tab.
  5. Select Never dial a connection (if available).
  6. Click LAN settings.
  7. Uncheck Use a proxy server for your LAN.
    If this setting is already unchecked, try to toggle Automatically detect settings.
  8. Click OK.

Note: If you've never used a proxy server, these settings can be enabled or activated by malware without your knowledge. If either of the proxy settings are checked, run antivirus software after unchecking them.

Disabling Offline Mode in Internet Explorer (version 10 and below)

  1. Open Internet Explorer.
  2. Press Alt + F.
  3. Uncheck Work Offline.
  1. Choose Apple menu > System Preferences, then click Network.
  2. Choose the network service you use from the list.
  3. Click Advanced, then click Proxies.
  4. Uncheck any protocols that are enabled.
  5. Click OK to save the changes.