A corrupted cache folder can cause issues with some Blizzard games. Deleting this folder will not affect your game data and may resolve issues caused by outdated files.
Windows
- Close open Blizzard programs.
- Press Ctrl+Shift+Esc to open the Task Manager.
- Click the Processes tab.
- If agent.exe is running—or Blizzard Update Agent in Windows 10—select it and click End Process.
- Navigate to the folder containing the cache directory:
- Press Windows Key+R to open the Run dialogue.
- Type %ProgramData% into the Run field and press Enter.
- If a Blizzard Entertainment folder exists in the directory, right-click it and select Delete.
- Restart the Battle.net desktop app and relaunch the game.
Mac
- Using Finder, click the Go menu and select Computer.
- Click Macintosh HD.
- Navigate to the /Users/Shared/Blizzard directory.
- Right-click the Battle.net folder and select Move to Trash.
- Restart the Battle.net desktop app and relaunch the game.
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