World of Warcraft Characters Missing

If your World of Warcraft characters are missing, take the following steps before contacting us:

• Use the scroll bar on the right side of the Character Select screen to scroll down. Additional characters may be visible at the bottom.
• (Modern WoW) If there's a plus sign next to Favorites in the character list, click it to access any characters selected as favorites.
• (Modern WoW) If there's an up arrow next to Warband Character List in the bottom right corner, click it to access your full character list.
• You may have the wrong realm selected on the Character Select screen. Click Realms at the top of the screen, to pull up a list of realms and to see what realms contain your characters.
• You may be logged in to the wrong game account, game variant, or region. Assure you have the correct game account, region and game version selected:
  1. In the Battle.net App select the World of Warcraft account
  2. Above the Play button select the correct Game Version and Game Account (Note that WoW Classic characters may have migrated to Cataclysm Classic)
  3. The game account will display the game region in brackets behind the account name
• You are logged in to the wrong Battle.net account. Log out of the Battle.net desktop app and log back in using the correct email address.
• Check BlizzardCS on Twitter for breaking news and information on our services.
• If you've returned to World of Warcraft after a long absence, you may need to refresh your character stats. To do so:
  1. Click Realms at the top of the character select screen, to pull up a list of realms. Then select the realm your characters were on.
  2. Create a new character on that realm to refresh your character list.
  3. Exit the game and delete your Battle.net Cache folder.