Power cycling your modem and router allows them to reset and re-establish a connection to your ISP. Follow these steps to completely power cycle the devices in your network connection:

Note: If your modem has a battery backup, you will need to take the battery out or use the reset button on the modem.

  1. Shut down all computers connected to the modem/router.
  2. Power down and unplug the modem and the router if you're using one.
  3. Allow to sit for 60 seconds unplugged.
  4. Plug in and turn on the modem and router, and allow them to completely boot up until the front panel connection lights on the modem show a steady connection.
  5. Start the computer and allow it to completely boot up.