Common Problems
- Just purchased D2R and I'm unable to login.
- When I try to start a game I get an error.
- I try logging into Diablo II: Resurrected and the authentication is failing.
If you receive the "Failed to authenticate. Please try again." error, try the following troubleshooting:
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- Ensure your console account is linked to your Battle.net account
- If this is your first time playing, make sure your order has a Complete status in your transaction history
- If you want to play offline, make sure to connect to the online services at least once to validate your game
Tried everything here?
If you have tried these steps and still require assistance, please visit our Technical Support Forums or contact us.
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