You may need to submit a screenshot to Customer Support to help resolve an issue. Select your operating system to learn more.
To take a screenshot, press the Print Screen (Prt Scr) key while in a game.
Screenshots are saved in the following locations:
| Game | Screenshot location |
|---|---|
| World of Warcraft | \World of Warcraft\_retaiL_\Screenshots |
| StarCraft II | \Documents\StarCraft II\Accounts\#######\#######\Screenshots |
| Diablo III | \Documents\Diablo III\Screenshots |
| Heroes of the Storm | \Documents\Heroes of the Storm\Screenshots |
| Hearthstone | Desktop |
| Overwatch | \Documents\Overwatch\Screenshots\GameClientApp |
| Warcraft III | \Warcraft III\Screenshots (.tga format) |
| Diablo II | \Diablo II install folder (.pcx format) |
| StarCraft | \StarCraft install folder (.pcx format) |
To take a screenshot, press F13 while in a game. You can also use the native OS X screenshot function by pressing Command+Shift+3.
Native OS X screenshots are saved to your desktop. In-game screenshots are saved in the following locations:
| Game | Screenshot location |
|---|---|
| World of Warcraft | \World of Warcraft\_retail_Screenshots |
| StarCraft II | \Library\Application Support\Blizzard\StarCraft II\Accounts\#######\#######\Screenshots |
| Diablo III | \Library\Application Support\Blizzard\Diablo III\Screenshots |
| Heroes of the Storm | \Library\Application Support\Blizzard\Heroes of the Storm\Screenshots |
| Hearthstone | Desktop |
| Warcraft III | \Warcraft III install folder (.pict format) |
| Diablo II | \Diablo II install folder (.pict format) |
| StarCraft | \StarCraft install folder (.pict format) |
Tried everything here?
If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.
How to Send a Screenshot
When you submit or reply to a ticket, click the Choose File button or Attach a File link to upload your picture.