During the support process, we may require photo identification to verify we're speaking to the real account holder.

Accepted

Not Accepted

  • Birth certificate or adoption certificate (only for people under age 18)
  • Marriage certificates
  • Legal name change documents
  • Divorce papers
  • Death certificates
  • Utility bill

The following types of ID are not accepted (this list is not comprehensive):

  • School-issued photo identification card
  • Gym membership identification card
  • Library card
  • Military photo identification card
  • Driver's License
  • Passports
  • National identification card

Documentation Submission Guidelines

When submitting documentation, the copy of the document must be recognizable. We do not require a crisp detailed image.

The following information must be clearly visible:

  • First & Last Name
  • Address
  • Date of Birth
  • Name of the Government Body issuing the document

Relevant Information

When submitting documentation, only show the information relevant to your issue, such as first/last name, address, date of birth, etc. For example, if you are submitting a Birth Certificate in the case of a parent/child account transfer, we only need the parent's name, child's name, and Date of Birth. The other information MUST be physically covered.

For more information about how we process your personal data, please visit our Blizzard Privacy Policy.

How Documents are Used

We’ll never use your document for anything other than verifying account ownership and/or change of personal data. We delete the copy you send us once the ticket is resolved.

How to Send Documentation

When you submit a ticket, click the Choose File button or Attach a File link to upload your picture.