Common Problems
- How long until my order is processed?
- My purchase was not delivered yet, the order status says "Submitted"
After you place an order in the Battle.net Shop or any of our in-game shops, you can review it on your Transaction History page.
If your order status is Submitted or Pending, it means your payment was not processed yet, your transaction is in progress. Please wait until the order status changes to Complete. This can take up to 48 hours.
To avoid multiple temporary authorization holds of funds by your payment provider, do not make repeated attempts to transactions in progress. Authorization holds are a common banking practice and only your payment provider can remove an authorization hold.
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