Account Hacked
Common Problems
- Account compromised
- All items missing
- Password changed
If you think your Battle.net account has been hacked, follow the steps below to regain access to your account and prevent future compromises.
- Secure your computer to avoid being hacked again after you've regained access.
- Once you've secured your computer, submit a ticket to recover your account.
- While Customer Support reviews your case and restores access to your account, review the following common methods hackers use to steal your account.
After reviewing your case, Customer Support will ask you to add a Battle.net Authenticator. The Battle.net Authenticator is the best security feature to keep your Battle.net account safe from hackers.
Select an option to learn more about how to protect your account from hackers.
Reusing Usernames and Passwords
If you use your Battle.net email address and password to create accounts for other games and websites, the security of all your accounts can be put at risk. If a hacker gets access to the login information of any of these accounts, they'll be able to control all of them.
Consider using alternate email addresses for other accounts. Then if one account becomes compromised, your other accounts remain protected. At the very least, use a different password for each account that shares the same email address.
Malicious Websites
Some websites target your browser's weak spots and install harmful software on your computer. These sites are often made to look very much like official Blizzard sites.
Double-check the URL of every link before you click on it. If it doesn't direct to a blizzard.com or battle.net address, do not click it.
The best defense is to make sure your internet browser and security software are always up to date.
Malicious Addons
Some hackers inject viruses and other malware into player-made addons. These programs can break your game installation, damage your computer, or leave you open to credit card and identity theft.
Only download addons from sites you trust, and never run an executable file during addon installation. If you think an addon may have infected your computer, run a security scan and change your password immediately.
Phishing
Phishing occurs when hackers use websites, email, and in-game communication pretending to be official Blizzard Entertainment correspondence. They will either trick you into revealing your login information, or they'll infect your computer with malware to steal your information.
For additional details, see our articles on Suspicious Emails and In-Game Phishing.
Gold Sellers and Leveling Services
Gold sellers and leveling services often steal the Battle.net accounts and credit cards of those who purchase their services.
Do not solicit leveling services, and do not buy gold from non-Blizzard sources. If you want to exchange currency for in-game gold, consider purchasing a WoW Token.
Account Sharing
The simplest form of account theft occurs when you share your login information with another player. This may be someone you know in real life, or someone using a tactic called "social engineering" to gain your trust.
Refuse to share your account information with others. Also avoid logging in to your account on someone else's computer. There's no guarantee their computer is as safe as it needs to be.